Terms of Service

Last Updated: September 26, 2025

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Acceptance of Terms of Service

Welcome to Kinstead. This website and related services are operated by Kinstead, Inc. ("Kinstead", "we", or "us") in partnership with Kinstead Provider Group, P.A. ("Provider Group"). Kinstead offers this website (the "Site") and any information, tools, or services delivered through this site or related communications (collectively the "Services") to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated herein.

These Terms of Service (the "Terms") constitute a binding agreement between you ("you" or "user") and Kinstead, Inc. By accessing or using our Services in any manner, you agree to be bound by these Terms. If you do not agree to all of these Terms, you may not access or use the Services. These Terms incorporate our Privacy Policy, which can be found at www.kinsteadhealth.com/privacy-policy.

IMPORTANT NOTICE: Please read these Terms carefully. They contain important information about the Services provided to you, billing practices, limitations of liability, dispute resolution procedures, and other legal matters. We reserve the right to modify these Terms at any time by posting updated versions on our website. Your continued use of the Services following any changes constitutes acceptance of the modified Terms.

General Terms and Conditions

We reserve the right to refuse service to any person for any reason at any time, subject to applicable law. You acknowledge that your content and communications (excluding payment information) may be transmitted across various networks and may be modified to comply with technical requirements. All payment information is encrypted during transmission. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission. You may not use automated systems to access the Services except as expressly permitted. We collect and use device information, including IP addresses, to screen for potential security risks and fraud, and to improve our Services through analytics and performance optimization.

Privacy and Personal Information

Your submission and our handling of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Information Accuracy and Disclaimers

We strive to provide accurate, complete, and current information through our Services. However, we make no warranties regarding the accuracy, completeness, or timeliness of any information provided. Information on our site is for general purposes only and should not be used as the sole basis for important decisions without consulting additional sources. Any reliance on information provided through our Services is at your own risk. We reserve the right to modify content at any time without obligation to update previously published information. You are responsible for monitoring changes to our Services.

Service Modifications and Pricing

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time without notice. Prices for our services are subject to change without notice. We shall not be liable for any modifications, price changes, suspensions, or discontinuations of the Services.

Payment Terms

You agree to pay all charges for services at the prices in effect at the time of purchase, using the payment method provided during account setup. We utilize third-party payment processors and financing partners as applicable. We reserve the right to correct billing errors, even after payment has been processed. You are responsible for maintaining current payment information and ensuring sufficient funds or credit for recurring charges.

Billing Inquiries and Refunds

If you believe you have been billed incorrectly, please contact us within 30 days of the billing date at support@kinsteadhealth.com. Kinstead will not issue refunds or credits after this 30-day period expires, except where required by applicable law.

Electronic Communications Consent

You consent to receive communications from us electronically, including via email, SMS, or through posted notices on our website. These communications may include legal notices, policy updates, service announcements, and promotional materials. Electronic communications may include information about prospective services or updates. While we implement security measures, electronic communications are not always completely secure due to network infrastructure we do not control. You may opt out of promotional communications by following unsubscribe instructions, but certain service-related communications are mandatory and cannot be opted out of while you remain a user.

Medical Services and Provider Relationship

When you use our Services for healthcare-related purposes, you will be connected with licensed clinicians from Kinstead Provider Group, P.A. Your medical care may be provided by licensed healthcare providers affiliated with Kinstead Provider Group, P.A. You acknowledge that telehealth services have limitations and may not be appropriate for all medical conditions. Emergency medical situations require immediate in-person care.

User Responsibilities

You agree to: (a) provide accurate and complete information, (b) maintain the security of your account credentials, (c) use the Services in compliance with all applicable laws, (d) respect the intellectual property rights of Kinstead and third parties, (e) not interfere with or disrupt the Services or servers.

Limitation of Liability

To the fullest extent permitted by law, Kinstead, Inc. and Kinstead Provider Group, P.A., and their respective officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.

Indemnification

You agree to indemnify, defend, and hold harmless Kinstead, Inc., Kinstead Provider Group, P.A., and their respective parent companies, subsidiaries, affiliates, officers, directors, employees, agents, and contractors from any claims, demands, damages, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms or violation of any law or third-party rights.

Dispute Resolution

Any disputes arising under these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by applicable law. You waive your right to participate in class action lawsuits against Kinstead.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Delaware, without regard to conflict of law principles.

Entire Agreement

These Terms, together with our Privacy Policy and any additional terms presented at the time of specific service enrollment, constitute the entire agreement between you and Kinstead regarding the Services. The failure to exercise any right or provision under these Terms does not constitute a waiver of such right or provision. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Contact Information

For questions about these Terms or our Services, please contact us at:

Kinstead, Inc.

169 Madison Avenue, #15605

New York, NY, 10019

Email: support@kinsteadhealth.com